Qaccess Internet began as a dream to provide an excellent Internet experience for the masses at rock bottom but profitable prices - without the catch of charging for customer service like NetZero and Juno. Or making people pay for a year at a time to get the good rate.
After running an Internet company for more than 12 years, we have learned how to do things right and what to avoid at all costs. Quality is always most important. We have found that people will try a service with a low price, but people won't stay if the quality is not comparable or better than other Internet Service Provider(s). Because of that, we always keep the customer's needs foremost in our minds.
Our low priced Internet is not stripped down. Each account comes with unlimited dialup access and 100 email accounts. Unlike many ISPs, we automatically include spam and virus protection with all of our email accounts at no added cost to you.
Many people ask how we can keep the price so low and still make a profit. We always look at our costs and keep them as low as possible. For instance, we do not have a big fancy office. Just one that will do. Our techs do not have $500 flat screen monitors. They have basic 17" monitors that allow them to do their job efficiently in assisting our customers. With that said, when it comes to things that affect our members, we do not cut corners. The email servers, authentication servers and all the equipment that our customers use are state of the art. Using top quality equipment cuts down on customer problems and reduces the amount of tech support necessary.
Speaking of tech support. Ours is second to none. Tech support answers emails in less than 60 minutes and usually it is under 20 minutes. Phone calls are answered quickly. Almost every customer who contacts us gets a survey that the president reviews. Poor surveys are sent back to support. Support than calls the customer to make sure we get things right. Our techs are real people, speaking English, not computereze.
Lastly, our entire company, including all staff and all customer service people are right here in the USA. We believe in keeping good jobs right here in America.
Thanks for reading about us. Give us a try. We know you'll be glad you did.
